Grievance & Complaint Policy

At Vertical Vision Flight Academy, we are committed to maintaining a professional, respectful, and safe environment for all students, staff, and visitors. Open communication is encouraged, and concerns or complaints are taken seriously.

This policy outlines the process for submitting and resolving grievances in a fair and constructive manner.

Informal Resolution

Whenever possible, individuals are encouraged to attempt to resolve concerns through direct and respectful communication with the appropriate person. This may include speaking with:

  • A supervisor or manager

  • An instructor or lead instructor

  • A member of the administrative team

Many concerns can be resolved quickly and effectively through open discussion.

Formal Complaint Submission

If a concern cannot be resolved informally, a formal grievance or complaint may be submitted to the academy’s administration.

Formal complaints should include:

  • Name and contact information of the individual submitting the complaint

  • A clear description of the concern or incident

  • Relevant dates and individuals involved

  • Any supporting documentation or information

  • The desired resolution, if applicable

Complaints should be submitted via email to the academy’s Administrative Department or management team. Emails should be sent to hr@verticalvisionflight.com

Review Process

Upon receiving a formal complaint:

  1. The concern will be reviewed by the academy leadership or designated staff.

  2. Additional information may be gathered from individuals involved.

  3. A response or resolution will typically be provided within 10–15 business days, depending on the complexity of the matter.

The academy will take appropriate actions when necessary to address concerns and maintain a professional environment.

Confidentiality

Vertical Vision Flight Academy will make reasonable efforts to maintain confidentiality throughout the review process. Information will only be shared with individuals who need it in order to properly review and resolve the matter.

Non-Retaliation

Vertical Vision Flight Academy prohibits retaliation against any individual who submits a complaint or grievance in good faith.

Individuals are encouraged to report concerns without fear of retaliation or negative consequences.

External Reporting

If a grievance involves regulatory, safety, or legal matters, individuals may also report concerns to the appropriate regulatory or oversight authority when applicable.

Whenever possible, individuals are encouraged to allow the academy an opportunity to review and resolve concerns internally first.